Terms of Service
These Terms of Service (“Terms”) govern your use of services provided by Integrity Wood Care LLC (“IWC,” “we,” “us,” or “our”), including our website at integritywoodcare.com, our online estimate tool, and any communications we send you. By requesting a quote, scheduling a service, or providing your contact information, you agree to these Terms.
1. Services
Integrity Wood Care LLC provides professional wood staining, fence staining, deck staining, and wood restoration services in the Greenville and Spartanburg, South Carolina area. Estimates provided through our website or by phone are non-binding until confirmed in a written quote signed by both parties.
2. SMS and Text Message Communications
If you check the text-message box on our estimate form, you agree to receive text messages from Integrity Wood Care LLC about your quote, schedule and payments at the number you gave us. Message types include:
- Quote delivery and follow-up reminders
- Job scheduling confirmations and day-of notifications
- Payment links for deposits and final balances
- Post-service follow-up and review requests
Message frequency varies depending on your active service requests (typically 2–6 messages per job). Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for help. For full SMS terms, see our SMS Terms & Messaging Policy.
3. Estimates and Pricing
Online estimates are calculated using industry-standard coverage rates and are intended to provide a reasonable range. Final pricing may vary based on site conditions, board footage, surface preparation requirements, and material costs at time of service. IWC will confirm final pricing before beginning work.
4. Payments
A deposit (typically 50% of the quoted price) may be required before scheduling. The remaining balance is due upon completion. Payment links are sent via email and/or SMS. We accept major credit and debit cards through Stripe, our secure payment processor. IWC does not store card numbers.
5. Cancellations and Rescheduling
Weather cancellations are at IWC’s sole discretion based on forecast conditions. We will notify you as early as possible if a job must be rescheduled due to weather. Customer-initiated cancellations within 24 hours of a scheduled job may result in forfeiture of the deposit.
6. Satisfaction and Warranty
IWC warrants that all services will be performed in a workmanlike manner using professional-grade products. If you are unsatisfied with the result, notify us within 7 days and we will return to assess and address the issue at no additional cost. Warranty does not cover damage caused by improper maintenance, structural wood failure, or normal weathering beyond 12 months post-application.
7. Limitation of Liability
IWC’s liability for any claim arising from our services is limited to the amount paid for the service in question. We are not liable for indirect, incidental, or consequential damages including loss of use, loss of revenue, or property damage beyond the treated surfaces.
8. Privacy
Your personal information is collected and used only to deliver services, send service-related communications, and improve your experience. We do not sell your information to third parties. See our full Privacy Policy for details.
9. Governing Law
These Terms are governed by the laws of the State of South Carolina. Any disputes shall be resolved in Greenville County, South Carolina.
10. Changes to These Terms
We may update these Terms from time to time. The current version is always available at integritywoodcare.com/terms. Continued use of our services after any update constitutes acceptance of the revised Terms.
Contact
Integrity Wood Care LLC
Greer, SC 29650
Phone: 864-484-7062
Email: hello@integritywoodcare.com